Refunding due to delivery issues

Complaint by:
Ahmed Sami

Against edfa3ly

Status : Pending

After I purchased an item and for it (order 636758 on edfa3ly) I called them after 10 days to ask about the order they told me that they aren't responsible for the delivery of the order as it may get Seized at the customs! so I asked for cancellation and a refund they said no problem and the refund with proceed after 2 days adn the order will be canceled >> three days now and the order status still the same not cancelled! called them again told me that the order will be cancelled after 4 pm and the refund will be processed .. still not happened!!