Complaint by:
mohamed salah mohamed

Against Jumia Egypt

Status : Pending

Really I do not know from where to start? why my order is cancelled -Which number is " 42583920853"- I do all steps right, and there is a problem from delivery company-Aramex-, by the way, it is the worst delivery company I had ever seen Through these days I try to communicate to Aramex using Telephone, request a help through their site, and finally using email Just one-time response from two days and they do not know what to do and they do not know where is my order !!!! yesterday I surprised that my order is cancelled through an email from Jumia I do not know what is the reason Behind the cancellation of my prepaid order, and how to refund my money from Jumia Again my products are prepaid and till now "from 5/8/2017" no thing is back Now I need my right now, I want my money back or my order delivered to me What shall I do? I thought I would reach out to you "jumia" easily, but it was a big mistake. I tried to communicate to jumia using their email "" But it failed to send the message and I do not know the reason Then I tried Jumia call centre But it is an answering machine which says that my order number is wrong ???!!!! No one care and Jumia is using the worst delivery service "Aramex" ever Really it was a bad experience, It was my first deal with jumia and I do not want to repeat it ☹ ☹ ☹ Please, I need a Response As Soon As Possible