Poor internet speed after upgrading to 4Mbs package

Complaint by:
Hassan Tahan

Against Etisalat

Status : Pending

Hey, Attached is my Internet speed test after upgrading to 4Mbs instead of 2Mbs. I submitted more tban 4 complains to the hotline customer service but in vain, the last call the customer service agent refused to redirect me to the team leader or the supervisor! And if i want to cancel the Internet service to switch to another provider i have to visit Etisalat branch! Plus I'm going to pay the monthly fees in a few days, I'll pay extra for the new speed although i didn't even have 1% better Internet speed