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Invalid Discount Coupon

By Karim Esmat. On December 5th, 2017 At 07:15


Against Jumia Egypt

Status: Pending


I returned a bluetooth headset to Jumia because it wasn't working, and received a discount coupon for the returned goods for 269 LE, and when I tried using the coupon to buy a different item, I discovered that it is invalid. I've been trying to reach anybody in Jumia, but all I get is the damn automated voice message, as if nobody cares about the customers at all


Bad Service & Customer Service

By khaled battah. On December 4th, 2017 At 06:41


Against edfa3ly

Status: Pending


at first i made an order , and after i paid for it , i found there are another fees added for the wieght(though the ordered hasnt been purchased even yet), for the Customer service: 1) every agent gave me false information 2) one of the agents called my question as silly, 3) when the ordered came and i wanted to be delivered to me , I waited the next day but no one called me ,and when i contacted them to know why, the agent told me that the item will be send in the next day as i submitted the request 3PM that means the next working day (i dont know how is that) and she told me there is no way that i can have my item today and i must wait for it ,even i mdae the request to get it delivered. 4) i requested to talk to the manager inchare , and she was very rude and didnt help me at all and her actions and attitude was very rude an professional.


No Customer service

By Mohamed Abulata. On November 27th, 2017 At 19:04


Against Jumia Egypt

Status: Pending


I believe that this will be my last time I deal with their company, although I started ordering through them a long time ago. Your customer support is the worst and your way of doing business is not efficient. Your customer support never answers the line and all I get is a stupid recorded message saying that the customer support is helping others to ship the goods!! So you turned your customer support people to shipping people!! They give me appointments to deliver and don't make it. My item is in Egypt for more than a week and still they don't get it to me. It has been more than 23 days since the order and still I have to wait at least a couple of days more. After getting fed up of their useless hot number I had to waste my time and go to their office to check the item. I tried to meet the in-charge manager but they didn't allow me. At the end of the day, they ordered through edfa3ly which has been very efficient with me so why would I order from them again and add extra time, money and worse customer support. Definitely they are not recommended for that business.  :(


عدم مصداقية في البيع

By ِAyman Shuqair. On November 15th, 2017 At 06:09


Against Jumia Egypt

Status: Pending


تم عمل اوردر لشراء عدد 2 راوتر موديل TD-W8961ND وتم شحن الاوردروعند الاستلام اكتشفت اتم ارسال موديل مختلف غير الذي تم الاتفاق على شراءه وتم عمل طلب اترجاع ولحتي الان لم يتم التواصل معي.


fraudulent deals that claim to save you money

By Reem Nada. On November 13th, 2017 At 08:24


Against edfa3ly

Status: Pending


I have subscribed to "extreme" package that was identified as that which will save the most money for me. in the end what i saved on VAT, customs and their fees i ended up paying as shipping cost. if this was not that most efficient for me then why this was not clear from the beginning on their app. charging per 100 gm is fine but then only when you're ordering small things...how about when your shopping bag is huge (yet again this is according to their calculator was the most saving option). this is not the first time i have a problem with edfa3ly but seriously now i am paying more on the PAID subscription that what i would have paid using the Free subscription which i had. i was put on hold on the phone for 15 minutes, contacted them on whatsapp and they didn't get back to me or have someone call me. i was only able to contact them on their chat app and they only said this is what i chose and it saves on items that weight very little. then it's fraudulent. I am stuck now with a series of orders that i will be charged at least $300 for in shipping as per their misleading advertisement of a saving bundle that screws you and your wallet!