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RETURN PRODUCT

By Anonymous. On September 24th, 2017 At 03:44


Against Jumia Egypt

Status: Pending


I am writing this mail to complain about what I deem as an unethical behaviour on behalf of Jumia Egypt. On 28/08/2017 at 21:23:05 I ordered a pair of sandals through Jumia Egypt. My order number was given the number 308436867. On 06/09/2017 18:49:26 the Item was delivered to my home address. On receiving the order, I was totally dissatisfied by its quality and decided to return the product. As the online return process was not made available on Jumia web site on the same day, I decided to call Jumia at 19586. I called Jumia Egypt at 19586 on the same day of receival (06/09/2017) to return the product. The call centre employee; a gentleman named Magdy Moustafa who answered my call assured me that jumia will be sending a representative to collect the product within 3 working days. The very next day, i was able to fill in an online return form for the same product. Five days passed after that without receiving a reply from Jumia and no one was sent to collect the return product. I called Jumia again on 19568 to complain about this. My call was answered by the same person "Magdy Moustafa" who apologized on behalf of Jumia for not having sent the rep to collect the return product. He then assured me again that Jumia rep. will contact me by phone to arrange for a pick-up date for the return product the very next day at the latest. This, however, never happened. I then received an e-mail from Jumia asking me to evaluate the service i received from their cus


cancelling an order

By hossam kashaf. On September 8th, 2017 At 19:51


Against Jumia Egypt

Status: Pending


I have confirmed an order for a sumsung note 2 mobile phone battery ana I found a better offer for me. So I want kindily cancel my first order which I had made on the 7th of this September and cost 180 LE.


Refund

By mohamed salah mohamed. On August 16th, 2017 At 13:29


Against Jumia Egypt

Status: Pending


Really I do not know from where to start? why my order is cancelled -Which number is " 42583920853"- I do all steps right, and there is a problem from delivery company-Aramex-, by the way, it is the worst delivery company I had ever seen Through these days I try to communicate to Aramex using Telephone, request a help through their site, and finally using email Just one-time response from two days and they do not know what to do and they do not know where is my order !!!! yesterday I surprised that my order is cancelled through an email from Jumia I do not know what is the reason Behind the cancellation of my prepaid order, and how to refund my money from Jumia Again my products are prepaid and till now "from 5/8/2017" no thing is back Now I need my right now, I want my money back or my order delivered to me What shall I do? I thought I would reach out to you "jumia" easily, but it was a big mistake. I tried to communicate to jumia using their email "wecare.eg@jumia.com" But it failed to send the message and I do not know the reason Then I tried Jumia call centre But it is an answering machine which says that my order number is wrong ???!!!! No one care and Jumia is using the worst delivery service "Aramex" ever Really it was a bad experience, It was my first deal with jumia and I do not want to repeat it ☹ ☹ ☹ Please, I need a Response As Soon As Possible


Undelivered Package

By Ahmed Attia. On August 13th, 2017 At 14:37


Against Jumia Egypt

Status: Pending


I placed an order in the 29th of July. I was told it would take 3 to 8 days and here we are over two weeks later with no delivery. I contacted their Twitter account earlier today and was told the package would be delivered today as per the delivery company's (Aramex) tracking status. I paid a lot of money and expected at least some concern for my order. That's the issue with prepaid services in Egypt; once they have the money there's no concern for the service.


Escalaion

By Ahmed MG. On August 10th, 2017 At 11:15


Against Jumia Egypt

Status: Pending


Dears I want to be contacted by Jumia Egypt complaint team or quality team but not by the customer service.