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Rated 1/5 based on 4 Complaints

اسوأ ساندويتشات في مصر

By Ahmed Nabil. On August 20th, 2016 At 04:06

Against McDonald's

Status: Pending

امبارح اختي طلبت اوردر2 ساندويتش تشكين ماكدو مع 1 بطاطس حجم كبير و 1 ايس كريم صنداي ... المهم الاوردر وصل ولكن و هيه بتاكل لاقيت في الساندويتش ذبانه ميته

Order delayed for over two hours, was actually never processed in the first place

By Nour Khalil. On April 13th, 2016 At 15:51

Against McDonald's

Status: Viewed by company

My mother ordered food from McDonald's Merghani branch at 8:30 PM, and they said there was a problem with the database and that it would take 90 minutes, she agreed and hung up. After 10:30 PM the order still had not arrived so she called again, and was informed that all orders that were entered manually when they were having issues with the database were not processed by the restaurant in the first place! she was kept waiting for over two hours and they did not even so much as apologize, when any respectable fast food restaurant would send her order free of charge as an apology. Absolutely repulsed by this service and will definitely not be ordering from them again.

Slowest Delivery in Egypt

By Yomna El-Awamri. On May 16th, 2014 At 18:25

Against McDonald's

Status: Published

I have moved to the fifth settlement around a year and a half ago. Ever since McDonald's have been having a wit issue with their delivery service. At first they used to deliver orders in less than 30 minutes sincr they were the fastest delivery in egypt. It got worse to 45 minutes and then to 60 and then to 90 minutes!!!! We filed several complaints and all we got was that they have one store that serves all of tagamo3 and they are very busy. They did nothing for a long while to solve this problem. And then they opened another branch, hallelujah!! But they still took 90 minutes to deliver one small order. After filing a complaint they said the new branch just needs time to adjust and then it will serve a larger area but right now it will take 3 months. They have passed and still the delivery problem perseveres. What is the point of delivery if it takes an hour and a half and the food tastes horrible because it's cold and it's a well known fact that you should never eat McDonald's when it's cold. And the answers of their customer service are the worst. We will take care of it as aoon as possible and nothing happens they don't even care. Sometimes they even tell u the order will take too long iN order to make you cancel the order.

Guys I'm not gonna let it go

By Mahmoud Taha. On March 15th, 2014 At 12:36

Against McDonald's

Status: Published

hey guys , I faced a big problem with your city stars branch , I ordered 1 big mac chicken sandwich with milk shake , after ate it I begin to feel pain in my stomach then I got serious problem and spent around 3 hrz in my toliet , am totally upset and I need any care for this issue , otherwise am not gonna let it go am gonna start a campaign against you and am not gonna be alone , this is not threat this is frustration .. and my mob is available from 12:00 pm till 3:30 pm or after 1:30 am till 4:00 am ..