Jumia Egypt
Website: https://www.jumia.com.eg

Email: info@eg.jumia.com

Hotline: 19582

Address:

Social Media:

Bio:

Rating:
Jumia Egypt
Rated 3/5 based on 73 Complaints


عدم مصداقية في البيع

By ِAyman Shuqair. On November 15th, 2017 At 06:09


Against Jumia Egypt

Status: Pending


تم عمل اوردر لشراء عدد 2 راوتر موديل TD-W8961ND وتم شحن الاوردروعند الاستلام اكتشفت اتم ارسال موديل مختلف غير الذي تم الاتفاق على شراءه وتم عمل طلب اترجاع ولحتي الان لم يتم التواصل معي.


Complaint

By Haitham Abou Zeid. On October 30th, 2017 At 07:37


Against Jumia Egypt

Status: Pending


I am very disappointed about the service of Egypt team, i made an order and after waiting for it i checked the system cause it exceeded the delivery date i was shocked to see that the item was cancelled WITHOUT ME BEING INFORMED, and surprisingly i cant order another item cause i have to wait for 14 working days to refund the money back to my credit card. i am sorry but this isnt acceptable at all from a huge company like jumia. other much smaller companies in Egypt fulfill in time and with a better quality. i am sorry but i will not ever use Jumia again and i will advise everyone not too.


Complaint

By Haitham Abou Zeid. On October 30th, 2017 At 07:37


Against Jumia Egypt

Status: Pending


I am very disappointed about the service of Egypt team, i made an order and after waiting for it i checked the system cause it exceeded the delivery date i was shocked to see that the item was cancelled WITHOUT ME BEING INFORMED, and surprisingly i cant order another item cause i have to wait for 14 working days to refund the money back to my credit card. i am sorry but this isnt acceptable at all from a huge company like jumia. other much smaller companies in Egypt fulfill in time and with a better quality. i am sorry but i will not ever use Jumia again and i will advise everyone not too.


Wrong products shipped

By mohamed hussein. On September 25th, 2017 At 08:06


Against Jumia Egypt

Status: Pending


I ordered 3 items over the internet, First item was shipped it was the wrong item but i had to pay for it then file a comlain so i did 2 weeks went by, I called again i was told to sent a copy of the order to their mail dept. of course i was not told that in the first phone call i mailed the stuff they ask for tell today i have not got any response from jumia i called the 19586 i was on hold for 45 mn. now i am stuck with the wrong items and out 352 pounds, What a rip off they ship the wrong items but we have to accepted not just that but also pay for it and the shipping charges, Like we pay for their mistakes, I bet they don't have that policy in the United Emirates or any place else in the world, But they do it in Egypt, What a rip off outfit. Ps, That phone number they have you can forget about and the customer service they don't have any, But call to purchase you will get the red carpet, Do buy anything fro Jumia Big mistake.


RETURN PRODUCT

By Anonymous. On September 24th, 2017 At 03:44


Against Jumia Egypt

Status: Pending


I am writing this mail to complain about what I deem as an unethical behaviour on behalf of Jumia Egypt. On 28/08/2017 at 21:23:05 I ordered a pair of sandals through Jumia Egypt. My order number was given the number 308436867. On 06/09/2017 18:49:26 the Item was delivered to my home address. On receiving the order, I was totally dissatisfied by its quality and decided to return the product. As the online return process was not made available on Jumia web site on the same day, I decided to call Jumia at 19586. I called Jumia Egypt at 19586 on the same day of receival (06/09/2017) to return the product. The call centre employee; a gentleman named Magdy Moustafa who answered my call assured me that jumia will be sending a representative to collect the product within 3 working days. The very next day, i was able to fill in an online return form for the same product. Five days passed after that without receiving a reply from Jumia and no one was sent to collect the return product. I called Jumia again on 19568 to complain about this. My call was answered by the same person "Magdy Moustafa" who apologized on behalf of Jumia for not having sent the rep to collect the return product. He then assured me again that Jumia rep. will contact me by phone to arrange for a pick-up date for the return product the very next day at the latest. This, however, never happened. I then received an e-mail from Jumia asking me to evaluate the service i received from their cus