Franke Egypt




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Franke Egypt
Rated 5/5 based on 1 Complaints

After Sales service very unprofessional

By Reham Lotfy. On December 17th, 2015 At 03:03

Against Franke Egypt

Status : Solved

I bought kitchen mixer (water tap) and upon installing it we discovered that one piece is missing which is the ring that covers the opening of the mixer in the sink. This piece is mentioned in the product brochure but it is missing in the box. I contacted the call center of Egypt over the past 10 days and all I get is apologies and promises. Unfortunately this missing piece in the mixer is delaying installing the kitchen sink as well. Yesterday I was promised by someone form the Quality Assurance Dept. in Franke Egypt that they will deliver the missing piece at 07:00 pm I waited till 9:00 pm and ofcouse no one showed up. I am greatly disappointed and offended by the service quality of the Franke Egypt and I truly regret buying Franke products.