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Rated 1/5 based on 1 Complaints

No Spare parts

By Walid Nagy. On December 31st, 2014 At 13:23

Against Beko

Status: Published

My washing mashine broke down, i called the customer support on 16165 they answered and they set an appointment for the technician to visit and check whats wrong with the machine. The guy came two days later and checked the machine and informed me that the timer is mulfunction and needs to be replaced. i said "ok" he told me the service people will call you to set another date so that we can come and replace this part. Two days later and no one is calling. i called them back, the answer was shocking!! we are sorry we did not get back to you but your machine is a little bit old so that its spares is not available (i bought it in 2005) i still remember when the sales guy sold it to me he mentioned that "Our product is a life time products and never worry about after sales service" Any way, the surprise is after this phone call, the machine worked very fine again and the issue was not with the timer, it was with the door lock!! a day later the door lock cased a short circuit and the mother bored blowed off. I kept calling the call center over 5 times and i made two complains but they do not call back nore they even care to send some one to see what is wrong with this machine since they already took fees for the first visit. Since they knew that they have no spare parts for this product they are pretending that they never got my call. Please do not buy Beko products, bad quality, no spare parts, no aftersales service, un professional people, they take money for no s