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Rated 1/5 based on 2 Complaints

Delayed Luggage & Not Working Numbers

By Rania Hosny. On August 6th, 2014 At 10:13

Against Alitalia

Status: Published

After coming back to Cairo from Rome, we discovered that our Luggage did not come due to a workers strike in Rome. We filled a form in the airport, and have been provided with phone numbers to call on to check the status. However all phone numbers provided are not working, even those that were provided earlier by email from the Alitalia customer service. And now we have no clue where our Luggage is !!

custmer service

By Nourhanne El-FiQy. On September 16th, 2013 At 00:57

Against Alitalia

Status: Published

i kept calling the custmer service for 5 days continuously they were not answering until they answered finaly and i was asking for a critical issue due to the current circumstances and when i called the airport they were not helpful at all