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Misleading information & poor customer service

By Salma Sami On April 15th, 2014 At 15:03

Against IKEA


IKEA.. well, I know that some of you might be surprised.. me too. My story began like any others going there almost on weekly basis loving the environment and buying a lot of off-the-shelf stuff. Of course i recommended the place to everyone i met. till what had happened. We bought Hemnes Daybed Frame about a month and a half ago which the quantity was very limited by then. but the mattress was out of stock(and it is very specific one). So i asked the guy when the mattress will arrive and he advised that it will arrive within a week to two maximum. Anyways, i waited for two weeks and went there and asked. They said it will take another more week.. again went there after a week they told me give us another 2 more weeks and one of the representative told me to go to a tailor and ask him to make me one, that's when i literally lost my mind.. How come i hear this in IKEA !! and from a sales person there.... we reached the point that again i shall wait for one more week. We went to IKEA last Sunday and were really polite and asked for the Customer Service Manager but the Representative left us waiting for 20 MNS and he came back apologizing that there is sort of a taxes issue and the mattress is on hold and they cant import it in Egypt.. That's when i was asking myself do we look that dumb!! My husband starts to lose his temper and asked for the manager, a guy claimed that he is the responsible one (while he was wearing the same dress code) apologized and said the same story

Costumer service.

By Farida Fouad On April 10th, 2014 At 12:29

Against Jumia Egypt


i purchased a pair of shoes from Jumia. The shoes were delivered last tuesday. they didn't fit me and they looked horrible. anyway i want to return them. so i've calling Jumia non stop for 2 days and no one is picking up. i even sent them an email and God knows if they all died or something.

my Lumia 520

By Shadi Salah On April 9th, 2014 At 12:29

Against nokia egypt


i sent my Lumia 520 o be repaired as the power button stopped working suddenly. 3 times and still the problem exists more over when i received it the last time i found the camera button is removed from it's place i faced a terrible service there and from the customer service they were not helpful at all they even didnt help me to backup my data from the phone when i sent it the 1st time which leads that i lost all my valuable data and i'll not gonna tell about customer service over the phone who were very rude and unhelpful

rude staff, damaged product

By Sherif Sharaf On April 3rd, 2014 At 14:08

Against mobaco cottons


i bought a 2 shirts from mobaco a month and a half ago, which i loved. I opened one the other night to dress up for an occasion ad discovered an issue with the collar being skewd to the right. no matter what i did it would just pop off out of my v neck. i tried re-ironing it. But it was no help. I went to get a replacement for the shirt today in maadi digla branch. The Casheir or manager i assume was rude, arguing extensively that nothing is wrong, that they cant see anything wrong. convincing me that there is nothing wrong telling me how i should wear it (buttoned to the top, to hide the skew ) and getting the bussboy to second her opinion. Their attitude was very disappointing, offering only resistance while they should have been examining the QUALITY ISSUE and reporting it MANAGEMENT for further Reference. After 15 minutes of arguing in front of another customer. To get rid of me, they told me fine well send it to the factory, but we know the factory will say nothing is wrong. I tried to compare the skewd shirt with the one i was wearing, and asked her if Mobaco is ok with this inferior standard of quality, and if this is what the brand strives for? the answer was YES, these are our standards. Can someone tell me how is a customer like myself who is trying to promote an egyptian brand and be LOYAL to its products should react ? I mean I was out to buy some shirts for and Mobaco was my first stop. i dint even want to return it, i just wanted an undeformed collar.In the end

cheating service

By haitham slim On March 29th, 2014 At 01:06

Against wahdan group for cars


Wahdan stuff got a big amount of money from me to repair a fault in my car but after two days just two days the same fault came back and now i sent u and will send to every where also the prosecution to make the matter over get my money and let all the world to know this prob and close this place.. how can u help then ?