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اسوأ خدمة عملاء فى مصر

By Enas Ali On November 4th, 2014 At 11:07


Against Jumia Egypt

1

عملت اوردر من جوميا يوم 16*/10...المهم جالى فيه قطعتين واحده عايزة ابدلها بمقاس اصغر والتانية عايزة ارجعها...كلمتهم الخميس 2310 و خدمة العملا قالتلى انها حتبعنلى حد يوم الاحد عشان ياخد منى اللى عايزة ارجعه و يدينى المقاس المظبوط بدل اللى معايا...عدى الاحد و الاتنين و التلاتاء كلمتهم قالتلى لا حاضر يا فندم و حبعت لحضرتك حد بكره اللى هو الاربعاء بالحاجة...طبعا محدش جيه الاربع و لقيت بتاع ارامكس جايلى الخميس بالبلوفر على انه اوردر جديد انا طالباه!!!!...مخدتوش منه و كلمت جوميا قالتلى معلش يا فندم ده حصل غلط و هى عملتلك اوردر جديد بالحاجة بدل ما تعمل تبديل...نص ساعة بالظبط حظبط الدنيا و اكلم حضرتك و طبعا ماتصلتش...يوم الاحد 2/11 كلمتهم و قلتلها عايزه اكلم مدير عندكو طبعا موصلتنيش بحد و قالتلى حضرتك ادينى فرصة اصلحلك انا الموضوع و حبعتلك رسالة بتفاصيل الاوردر الجديد...برضه مفيش اى حاجة اتبعتت كلمتهم تانى و صممت انى اكلم مدير هناك قالتلى طب حضرتك سيبى رقم الاوردر بتاعك عشان المدير يشوف الشكوى ايه و يكلم حضرتك...و طبعا و لا حد اتصل شكرا جوميا مصر


Not Committed as per contract

By Ahmed Ramy On November 1st, 2014 At 16:50


Against Better Home

0

https://www.facebook.com/pages/صفحة-المتضررين-من-مشاريع-بترهوم-للاستثمار-العقاري/566124670182611?sk=manager


You are the worse company...part 2

By Ahmed Hedar On October 20th, 2014 At 11:53


Against Telecom Egypt

0

Here are my observations, after having dealt with dozens of workers, from repairmen all the way up to office personnel.... They do not understand the the concept of 'serving the customer' and need training in all aspects, including how to talk to customers They are incompetent ... totally not trained to do the work that they are hired for. They are self serving...... They 'make' work by purposely not finishing a job so they are called back and therefore earn a little extra on the side.(of course, you are expected to pay a tip) They do poor quality work so it has to be redone soon after and therefore the customer pays another tip all the while making it seem like they are doing you a favor. They take the highest bribe...ie; whoever is willing to pay more gets preferential treatment. They give preferential treatment to those that have connections...or those that can do them a favor in return. They make totally outrageous promises just to appease the customer, fully knowing that they will not do what they say. There is no sense of doing a job well...its all about how much they can get, how fast they can finish. You couldn't expect any work to be done anywhere near Eid (before or after) or another holiday....not even on Thursday...cuz that's right before Friday. On top if it, they don't have proper equipment, oftentimes borrowing a phone or another peice of equipment. The repairmen have come and left us waiting at the box outside the house promising to be back in 5 minut


You are the worst company of any I have dealt with in the world

By Ahmed Hedar On October 20th, 2014 At 11:45


Against Telecom Egypt

0

I've been very patient and somewhat hesitant about posting my experiences with Telecom Egypt....I wanted to give them a chance to fix things and be sure it wasn't my end that was the problem.So, first, I renewed and replaced all my wiring (twice), put in a new phone line, changed to a new router, did all the recommendations that they suggested, waited endless hours for maintenance staff (who more often than not, did not show up on time) spent countless hours on the phone with them and made repeated visits to their office and still, after over a year, I have no, or sometimes, at very most, unstable internet, short lived service and maybe a total of 3 weeks phone service over the past year or so. Every contact, either with repair staff, phone tech support or office personel, ends in many promises, botched, or no attempts and ultimately no solution. Sometimes, the service will come and work for a few days, but then its off again! Bottom line is their service is abysmal, dealing with them is beyond frustrating and always ends in no service. Here are my observations, after having dealt with dozens of workers, from repairmen all the way up to office personnel.... They do not understand the the concept of 'serving the customer' and need training in all aspects, including how to talk to customers They are incompetent ... totally not trained to do the work that they are hired for. They are self serving...... They 'make' work by purposely not finishing a job so they are calle


Extremly none Professional

By Walid Nagy On October 19th, 2014 At 12:58


Against Nissan Egypt

0

My wife had a Nissan Juke 2014 and after a few weeks of use the interior paint starts to crack, we made a complain in the main headquarter in Abu Rawash and the responsible engineer took some pictures and our phone number so that he will reply us in 48 hours. we waited his call for two weeks and he never showed up. i called him and reminded him, he asked me to give him 30 mins and he will reply and since then he did not reply nor answer my phone. We called then the call center and made a complain, same issue they asked us to give them 24 hours and someone will call us back and never happened, since then we kept called them every day and each time someone new ask us to explain from the begining and since then, no one called us back nore we can find someone decent who can show that a 180,000 EGP car has a completely none professional none educated after sales service. the can is still under warranty by the way and i regret that we trusted a brand like Nissan to be as big as it shows world wide.




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